Customer Relationship Management Project Blog

Getting there

We were due to finish all our interviews for the project by the end of this week bu alas we've had 3 snow days here at University of Wales, Newport so we've had to cancel a few! But we should still be finished by the 1st week in February.

The first drafts of the policy and the protocols are now done so its a case of lots of fine tuning and drawing on all the information from the interviews and process maps.

Our VC have developed a stakeholder strategy so thats a bit of work done for us, NICE.

Kerry