We were due to finish all our interviews for the project by the end of this week bu alas we've had 3 snow days here at University of Wales, Newport so we've had to cancel a few! But we should still be finished by the 1st week in February.
The first drafts of the policy and the protocols are now done so its a case of lots of fine tuning and drawing on all the information from the interviews and process maps.
Our VC have developed a stakeholder strategy so thats a bit of work done for us, NICE.
Kerry
Happy New Year to everybody. I hope that you all had a good break over the Festive period.
Having arrived back from the Christmas break myself Monday, ready to restart work on the project, we started to clear some of the backlog of e-mails before a meeting to discuss CRM with a public sector organisation today that Kerry had scheduled for us. However, Mother Nature has conspired against us, and I am at home typing this entry as the University has been closed due to the snow.
The arrival of our new Deputy Vice Chancellor (DVC) in September has resulted with CRM moving high up the agenda within the University during December, and is now being driven at directorate level - which is great as far as developing the CRM Policy and Procedures are concerned as we now need to work on these this week ready for them to be discussed at various boards and forums. I have also presented the project to two sector group meetings hosted by the DVC, where the attendees (Deans of Schools and Departmental Directors etc) had the opportunity to ask questions. It enabled those in attendance who are involved with the Project (Kerry, Karen Turnbull - Project Director and me), along with the DVC to alleviate any concerns that were raised about CRM (which centred mostly around the 'ownership' of contacts). Giventhe increased pace at which CRM is now being driven I am concerned whether an effective change readiness evaluation will now be possible.
I am also planning to contact some of the other BCE Projects to see whether they have experienced such an increase in interest as their project has progressed, and whether they have similar finding to what we have so far.
Well must go now, my children have press-ganged me into their snowman building crew. Have fun in the snow, I will post again soon.