September 2009 - Posts
I have started Mindmapping the various external employer organisations that interact with the University e.g. suppliers, customers etc, along with why (short courses, consultancy etc) and where (schools/departments) those interactions take place. This exercise was suggested at the Project Steering group last week. Once the Mindmap is as complete as I can make it, it will be disseminated to the group members to add to it and identify any links that I have not captured. It will be interesting to get an appreciation how many types of interactions exist across the University.
We have moved our blog from blogspot to here. You can review the older blog post here: http://newportcrm.blogspot.com/
The visit to Salford yesterday proved very informative. Many thanks to Sandra for hosting us, and also to Lorna from Coventry for allowing us to pick her brains about matters that were both CRM and non-CRM related .
The discussions highlighted how far we have to go, but also reinforced that our thoughts to date have been along the right lines. We were also alerted to some of the obstacles we may have to tackle, and were pleased to hear that Salford had identified a variety of ways to resolved different and conflicting issues, which gave us some hope that perhaps we to can "understand that there is little difference between obstacle and opportunity" (Niccolo Machiavelli) and turn both to our advantage in order to take the project forward.Have a good weekend.
Lee